HOTEL ETIQUETTE FOR GUESTS
If you have a question what is expected or what to expect, the person at the front desk or the concierge will be glad to help you. We are here at your service and although we can’t be always the best at everything, we always give our best at everything.
Make your reservations as far in advance as possible. Waiting until the last minute, you run the risk of the hotel being booked, not getting the accommodations you prefer, or being placed on the waiting list.
The day before you are scheduled to arrive, print your confirmation or call to make sure you are still on the roster.
Have your confirmation number available.
Go directly to the registration desk with your confirmation information and give the names of everyone who will be staying in your room.
Have you credit card ready.
IN THE ROOM
Treat all the furniture and fixtures in the room with care, and leave them as you found them.
If something is broken or doesn’t work, contact the front desk and let us know immediately. Waiting can lead to believing you broke it.
Keep the noise down. This includes voices, TV, music, and anything else that can disrupt the rest and relaxation of others.
If someone else is noisy, contact someone at the front desk and let the hotel staff deal with it. NEVER confront other guests with problems.
NEVER take reusable items when you leave. You may take consumables such as shampoo, conditioner, soap, and lotions, stationery such as logo pens, notepaper, postcards and envelopes. However, bathrobes, towels, blankets, dishes, glasses, mugs, pictures, coffee pots and other decorative objects are there for use only during your hotel stay. It is a property of the hotel and should be left in the hotel room when you leave. If you like something and one to take home, contact the front desk and ask if we have one you can purchase.
If you remove an item from your hotel room, expect an extra charge on your bill.
Be respectful of the people who clean your room. Remember that they have a whole row of rooms that need to be serviced, and you don’t want to slow them down.
Never answer the door unless you are fully dressed.
Don’t get into personal discussion with the housekeeping staff.
If possible leave the room when the cleaning staff arrives. If you can’t, ask them to return later.
Before you leave the room for the day, put your dirty towels in a pile on one spot of the bathroom floor.
Don’t leave trash lying around. Dispose of it trash receptacles.
COMMON AREAS AND FACILITIES
Be as quiet as possible when walking down the hall to or from your room. Remember that noise echoes in hallways, and the sound may be amplified in the rooms. Try to refrain from talking in the hallways after 10:00 PM and before 08:00 AM.
Once you get to the elevator, be respectful of others who are getting off or waiting to get on. Once you are inside, wait for others to load before pushing the button for your destination floor.
Do not allow your children to play with the buttons buttons on the elevator.
Checkout is at 12:00 pm. Late checkout available at the prior request and subject to availability.
The full payment is usually taken upon arrival.
If there are additional charges to your bill which incurred during your stay, separate bill will be issued. Please look over it to make sure all your charges are accurate. If everything is fine, you do not have to do anything but leave the room keys at the front desk. If there is an issue, politely call the front desk and discuss the issue until it is resolved.
Call the front desk to let them know what time to pick up your bags for departure if required. If you need to store them due to late departure, they will give you instructions where to store and how to claim your bags back.